Neko4d Privacy Policy – Member Personal Data Protection

Neko4d collects your personal information in several ways — directly when you register or interact with the platform, and automatically through technologies used while you browse our website or use our app.

Information you provide directly:

• Full name, email address and mobile number upon account registration.
• Date of birth for age verification purposes.
• Identity documents (national ID, passport) during the KYC process.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• Any information you provide when contacting our customer support team.

Information collected automatically:

• IP address, device type, operating system, and web browser version.
• Session data including pages visited, time spent, and navigation patterns.
• Game records and betting history within the platform.
• Cookie data and similar tracking technologies.

Every piece of information we collect has a clear and lawful purpose. neko4d does not use your data for purposes unrelated to platform operations without your explicit consent.

• Account management: To create, verify and maintain your user account.
• Transaction processing: To securely manage your deposits, withdrawals and financial history.
• Identity verification (KYC): To verify that you meet age limit requirements and to prevent fraud.
• Platform security: To detect and prevent unauthorised access, fraud and money laundering.
• Customer support: To handle your enquiries and complaints more efficiently.
• Service improvements: To analyse usage patterns and improve the user experience.
• Marketing communications: To send you relevant promotional information and bonuses — only if you have agreed to receive them.
• Legal compliance: To meet reporting requirements to the relevant authorities where required by law.

We will not use your data to make automated decisions that significantly affect you without human review. Any important decisions regarding your account, such as termination or suspension, will be reviewed by our team.

Neko4d does not sell, rent or trade your personal information to any third party for their own marketing purposes. This is a non-negotiable policy.

However, in the course of operating the platform, we may share your data with the following categories of parties — and only to the minimum extent necessary:

• Payment providers: Payment gateways and banks that process your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• Game providers: Third-party gaming companies that provide slot, Live Casino, and Sports Betting content on our platform.
• KYC services: A trusted third-party identity verification platform for processing your verification documents.
• Cloud services and infrastructure: Server and data storage providers that store platform information to the highest security standards.
• Legal authorities: Government agencies, law enforcement bodies, or courts where required by applicable law.

We invest seriously in security infrastructure to ensure your personal data is protected against unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL encryption: All data transmitted between your device and neko4d servers is protected with the highest-grade SSL encryption.
• Hardened password storage: Your account password is stored in hashed form that cannot be decrypted, not as plain text.
• Two-factor authentication (2FA): An additional security layer is available for all accounts to prevent unauthorised access.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect suspicious activity.
• Regular security audits: We conduct regular penetration testing and security audits by independent experts.
• Internal access controls: Only staff who require access to specific data to perform their duties are authorised to do so.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of any material data breach, we will notify affected users and the relevant authorities within the timeframe required by law.

Neko4d uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login and session security. These cannot be disabled.
• Preference cookies: To save your preferences such as language and display settings for your convenience.
• Analytics cookies: To help us understand how users interact with the platform for improvement purposes. This data is processed in aggregate and without individual identification.
• Marketing cookies: Used only where you have given consent, to display promotions more relevant to your interests.

You can manage and delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain functions on our platform.

We retain your personal data only for as long as necessary for the purpose it was collected, or as required by applicable laws in Malaysia.

• Active account data: Retained for as long as your account remains active plus the required period after account closure.
• Financial records: Retained for a minimum of 7 years in accordance with Malaysia's Income Tax Act and financial regulations.
• KYC Documents: Retained for the duration of active account plus 5 years after account closure.
• Technical & security logs: Retained for 90 days for security investigation purposes.
• Support communication data: Retained for 3 years for reference and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.

As a neko4d platform user based in Malaysia, you are protected under the Personal Data Protection Act 2010 (PDPA). Under this Act, you have several important rights regarding your personal data:

• Right to Access: You may request a copy of all personal data we hold about you.
• Right to rectification: You may request the correction of any inaccurate or outdated information.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: If processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, contact our data protection team via email or live chat. We will process your request within 21 business days. In some cases, we may need to verify your identity before processing the request.

The neko4d platform is strictly for adults aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

If we discover that we have inadvertently collected information from someone under the age of 18, we will promptly delete that information and close the relevant account. If you believe a child has registered an account on our platform, please contact us immediately so that swift action can be taken.

Neko4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. Any material changes will be communicated to you via:

• A clear notice on the platform's homepage for a minimum of 7 days.
• Notification email sent to the address registered in your account.
• In-app notifications via the neko4d mobile app.

The "Updated" date at the top of this document will always reflect the latest version. We encourage you to review this page periodically. Continued use of the platform after changes take effect will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.

You can reach us via:

• Email: [email protected]
• Live Chat: Available 24/7 on the neko4d platform
• FAQ Page: Answers to frequently asked privacy questions

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex complaints requiring thorough investigation, the response period is within 21 business days.